Needs
Today compliance with standard management systems may be mandatory but it is not necessarily the mark of an outstanding organisation. Where standards are involved, management systems are relegated to particular scopes (quality, environment, health and safety) and are focused on what an organisation does to achieve certain goals within those areas. The certification process itself aims at verifying the fact that companies are complying with those requirements.

What about processes not strictly related to a particular scope (such as Leadership, Policies and Strategies, Resource Management)?
What about results (customer, people, impact on society and financial)?
How can an organisation evaluate its potential to achieve and maintain excellent results?
How can management system ensure excellent results?
How can an outstanding organisation distinguish itself from other organizations?


Many organizations are looking for an answer to these questions.

ICMQ India offers an innovative "Scoring Service" based on the EFQM Excellence Model proposed by the European Foundation for Quality Management (www.efqm.org).
This model is the basis for the EFQM Excellence Award, Europe’s most prestigious award for organizational excellence, and other such honours. Currently, more than 100,000 leading European organizations across various sectors are using this "non prescriptive" framework for:

• Structuring the organisation’s management system for excellent results
• Conducting companywide Self Assessment tests
• Supporting performance-oriented improvement
• Conducting effective "benchmarking" (comparison with other organization)
• Identifying areas of improvement within the company/
• Achieving EFQM recognition

The EFQM Excellence Model is based on 9 criteria: five criteria are "enablers" that cover what an organisation does and how it does it, whilst four criteria are "results" that cover what an organization achieves.
The strength of this model consists of the interrelation between the "enablers" and "results" and the pursuit of excellence.
There is strong logic behind the EFQM Excellence model: "Excellent results with respect to performance, customers, people and society (balancing short and long term view) are achieved (and maintained) through leadership driven policies and strategies that are delivered through people, partnerships, resources and processes".

ICMQ India Scoring Service
ICMQ India provides organisation with a scoring service based on the EFQM Excellence Model.

Organisations applying are required to produce a comprehensive document in a prescribed format as a part of the application.
This document should reflect the structure of the EFQM Model (9 criteria, 32 subcriteria), should be no more than 46 pages, and should be in English.Once this document is received, ICMQ India appoints a team of qualified assessors to evaluate the application and to plan the audit.
Assessors then conduct a site visit by interviewing all the relevant managers of the organisation. At the end of a rigorous evaluation process organisations receive:

• An overall score attesting the level of excellence
• A score for each criteria
• A final report detailing the strengths and weaknesses of the company

Benefits
This innovative service allows customers to: